Frequently asked questions

Everything you need to know about using our marketplace

For Customers

Click the My Account button on the homepage and the radio button I am a customer. Fill in your name, email address, and a password. Once you submit the form, check your inbox for an activation email and click the link inside to verify your account before logging in.

Check your spam or junk folder first. If it’s not there, go to the login page and click Resend activation email. Make sure you entered the correct email address when you signed up. If the problem persists, contact our support team.

You can browse all categories and products without an account. However, you will need to create and activate an account before placing an order.

You can browse products by clicking on any category on the homepage — such as Barter, Luxury Goods, or Services.

  1. Find the product you want and click Add to cart.
  2. Review your cart and click Proceed to checkout.
  3. Enter your shipping details.
  4. Complete payment via Paystack.
  5. You will receive an order confirmation email once payment is successful.

We currently accept payments via Paystack, which supports debit cards, credit cards, and bank transfers. Additional payment methods will be added in the future.

For Vendors

  1. Click My Account on the homepage oand the radio button I am a vendor.
  2. Fill in your details and submit the registration form.
  3. Check your email and click the activation link to verify your account.
  4. Once activated, your application is reviewed by our admin team.
  5. You will receive an approval or rejection email, typically within 2–3 business days.

Email activation confirms that your contact details are valid and helps keep the marketplace secure. Without activating your account, your vendor application cannot be reviewed or approved.

The admin team typically reviews applications within 2–3 business days. You will be notified by email once a decision has been made. If you haven’t heard back after 5 business days, please contact our support team.

Yes. Review the reason provided in the rejection email, make the necessary corrections, and contact our support team to request a re-review. Common reasons for rejection include incomplete store information or unclear product descriptions.

After approval, log in and go to your Vendor Dashboard. From there you can add your store name, logo, banner image, store description, and contact details. A complete store profile builds trust with customers and improves your visibility on the platform.

  1. Go to Vendor Dashboard → Products → Add new product.
  2. Enter the product name, description, price, and stock quantity.
  3. Upload clear product images.
  4. Select the appropriate category and subcategory.
  5. Publish the listing — it will go live immediately or after admin review depending on your settings.

You can list products in any category relevant to what you sell, including Luxury Goods, Celebrity Corner, Industrial & Equipment, Call a Doctor, Services, Media & Entertainment, Agricultural Machines, and Barter. Make sure to select the most specific subcategory available to help customers find your products easily.

Orders & Payments

Go to Vendor Dashboard → Orders to view all incoming orders. You can update order statuses (processing, shipped, completed), communicate with customers, and view payment details from this panel. You will also receive email notifications for every new order.

Payments from customers are processed through Paystack. Your earnings are held in your vendor account and disbursed according to the marketplace’s payout schedule. You can view your balance and request withdrawals from Vendor Dashboard → Payments.

The marketplace charges a commission on each sale. The exact percentage depends on your vendor plan or product category. You can view the current commission rates in Vendor Dashboard → Settings or by contacting our support team.

When a customer submits a refund request, you will be notified by email and can view the request under Vendor Dashboard → Orders. Review the reason, communicate with the customer if needed, and approve or decline the request within the timeframe required by the marketplace’s refund policy.